Talk to key individuals within your client’s organization to understand business requirements. Requirements Workshops: Gather key stakeholders together to discuss the brief and conduct exercises to give you a deeper understanding of the project.
Guerilla Usability Testing
Very informal user involvement when little or no budget exists for usability testing.
Lab Usability Testing:
Involving end users in the design process to understand their needs, find out how they do things and see if they can use your products in a controlled environment.
Remote Usability Testing:
Conducting user research in a different location than where your user is situated.
Evaluating competitor products to determine their strengths and weaknesses and opportunities to innovate with your own product.
Conducting research in the environment that users are naturally within.
Evaluating quantitative data to understand what people are doing when using a product or service.
Collecting information from a dispersed set of people by asking them to respond to a predetermined set of questions.
Evaluate an existing product based on a set of usability guidelines, the target users and their tasks.
A collaborative design method to help you and your client decide on design solutions.
Descriptions of the activities users perform in order to reach their goals.
Customer Experience Maps:
A visualizations of a process that users follow before, during and after using a product or service.
Short, vivid descriptions of fictional characters who represent a product’s users.
Identify how users flow through your product. Design the structure of your product to ensure users can flow through it efficiently.
The process of organizing information to make its retrieval as simple as possible.
Hand-drawn design ideas.
Static diagrams that represent the framework of a product, exploring content, navigation and interactions.
Mocking up ideas quickly in an interactive form that brings them to life to elicit feedback.